Troubleshooting

Fix common signup, first chat, provider, invitation, and small screen problems.

Start chat is disabled

• Type a question in Ask. A blank question cannot start.
• Open Chat options and make sure an available model is selected.
• If Evriq says today's free answers are used, ask again after the next UTC day starts, or have an administrator save a key under Settings → Providers & keys.
• If the trial ended or the runtime pool is used, open Settings → Plan & billing. Your saved work remains readable.

The chat started but no answer appeared

Read the status at the top of the chat and the newest message. If the session failed, needs a person, or was passed to you, it also appears in Inbox. Open it there to read the recorded reason.

Reload once if the browser lost its connection. Your sent message and the session record stay in the workspace.

A project session has no model to run

Connect a provider under Settings → Providers & keys. Claude and Codex seats work with the project's files and tools, and so do connected OpenAI, Azure OpenAI, xAI and Ollama Cloud endpoints, which run through Codex. Other providers answer in chat only (see Keys and accounts).

An invitation link does not work

• Sign in with the same email address named by the invitation.
• An invitation may have expired, been revoked, or already been accepted. Ask an administrator to make a new link under Settings → Invites.
• If the link opens another workspace, sign out there and open the invitation link again.

The page is cramped on a small screen

Use either screen orientation and the browser's normal zoom. Help navigation scrolls sideways in one row so it does not push the article down the page. In the app, the bottom bar opens Home, Inbox, projects, Chat, and Settings.

The problem is still there

Write to hello@evriq.ai. Include your workspace name, the page or chat link, what you expected, and what happened. Do not send a password, provider key, or secret value.